Monday, November 5, 2007

Patients, NOT Customers!

Today, I weighed in at 184 pounds, so I’m not shrinking. Although I got to sleep OK, I ended up waking up around 4:00 AM and couldn’t seem to be able to get back to sleep.

Got up about 6:20 and decided to get ready to go to my appointment. Site Meter tells me I got on the computer right around 6:30, finally getting to my blog about 6:38.

Ben had to go in to work early, so we got a chance to talk this morning. I was going to stop somewhere for breakfast, so I just had a piece of Cherry Cheese Danish to take my pills, planning to eat later. I forgot. I forgot to stop anywhere, for breakfast.

But it was nice to feel as perky as I did this morning. I washed the dishes, cleaned the stovetop, and generally putzed around waiting for my appointment. But later, when that perky feeling wore off, it was just like before, out of gas.

I wish I’d have stopped for breakfast. Lunch at Taco John’s was terrible. And I do have quite a bit of my taste buds back. Sometimes you wonder how they get away with serving such crap.

~~~~~~~~~

Paul, from the Egg Farm, stopped by next door, so I walked over to talk to him. I haven’t seen him since last summer. I believe. Paul is “shirt-tail” relation. His wife and my brother Bill’s wife are sisters.

I had to show off my new look. He said I looked great!

~~~~~~~~~

I mentioned some Finnish musicians and filmmakers for Finnish Public Television and the rude welcome they received flying into Minnesota for a “cultural tribute” for Finnish-Americans.

I married a Finnish-American. Heck, my kids are half-Finnished, I mean Finnish-American.

I told you so!

~~~~~~~~~

I don’t know if I told you that my son got me hooked on a TV show called NCIS. We watched Season 1 on DVD. I like to watch it to figure out where they are going with the plot. When I’m right, I have the satisfaction of being right, and when I’m wrong, it’s usually a pleasant surprise.

Anyway, we ordered the next three seasons. Unfortunately, Season 2 was ordered from somewhere in the state of Washington. They say they shipped a week ago last Saturday, but they didn’t arrive until today. So, I’ve been sitting here, not feeling too terribly motivated at all, and all I had to watch were Seasons 3 & 4. And I didn’t want to watch them out of order.

So, I finally started watching Season 2 today.

~~~~~~~~~

My labs went well. There were anomalies, but within the parameters for the treatments I’m getting.

And Nurse Practitioner Carl said everything else was looking good. I’m scheduled to go back for Round 4 in about three weeks.

We spoke about getting an exercise program started; she had no problem with that. I’ve lost muscle mass that I need to replace. I still have way too much fat. And, it may help with the peripheral neuropathy.

We also discussed my “supplements.” With the exception of not being able to use my Valerian Root for my insomnia and digestive pain (interestingly, cats also respond to valerian root the same way they do to catnip), according to NP Carl I can take the IP-6 and the hyaluronic acid.

The IP6 I want to take for several reasons; its anti-cancer activity being only one reason. It’s also a chelating agent for iron and other toxic metals!!!!!

The hyaluronic acid is supposed to be good for the joints, which are starting to bother me again. And, yes, I think I’m taking my magnesium. When I remember.

So, as far as I’m concerned, that’s good news! You see, according to the Nutrition Journal, and Bill Sardi, folks who take dietary supplements, like me, may be the healthiest of all the population!! :-D

~~~~~~~~~

So I got to my appointment before 10:00 AM today. Went in to have my blood drawn for the labs shortly after 10:00. Went through my interview with the nurse, and then waited for my 10:30 appointment with NP Carl. These appointments are set up so the Dr./ NP can review my lab results before meeting with me.

NP Carl came in about 10:45. We went through our interview and she left to get the results of the labs. They hadn’t come in when she came in to talk to me. She came back with the results of one set of tests, the blood cell counts, but was still waiting on the rest. Waiting. Waiting.

One of the nurses stopped by to let me know that they hadn’t forgotten me, but my results weren’t back yet.

Finally, almost noon, NP Carl comes back with my results. I left the exam room at 12:05 PM. It took almost two hours for results that should have been available in a half hour!

Now you know why they call us patients. In dealing with the medical system, you need to have patience. A “customer” would get fed up having to wait and find another supplier of the needed services. A patient is expected to wait!

4 comments:

Anonymous said...

Just an aside to help your frustration re: NCIS Season 3 not being there yet... Mike, my boyfriend , works for an international company, but his office is in Orlando. One of their clients is Busch Gardens in Tampa. Busch Gardens wanted to send Mike an "attaboy!" letter, and they also sent a copy to Mike's boss in the U.K. Mike and his U.K. boss across the pond BOTH got the letter Monday morning. Now, it COULD have gotten to Mike's office on Saturday, and to the U.K. on Monday, but still. For SOME reason, it took one letter roughly the same amount of time to get from Tampa to Orlando (65 miles) as it took for its twin to get from Tampa, cross the big pond, to the United Kingdom!!! WTF!?!?

-HB said...

Don't get me started on the Post Office, too!

I was talking to the mail carrier when he was trying to stuff all the bulk and third class mail into my mailbox, along with the packages for Seasons 3 & 4 from two different suppliers. I had asked if there was any way for me to opt out of getting bulk and third class mail, because all I did was carry it from the mailbox to my recycle bin. He told me that, basically, junk mail paid more of the bills for the post office than did first class mail. And, he knew of no way for me to opt out.

I ran out to the USPS website to see if there was a way to opt out, as long as I was thinking about it. There were all sorts of programs for businesses to mail their 'junk' but no programs allowing the citizens, the tax-payers, to escape the attentions and intentions of businesses.

The USPS provides a link to a business, the Direct Marketing Association, who will for a fee take you off their list. Their members are supposed to not mail to you after they register you. But there's nothing to say that they have to not send mail to you.

When my co-worker, Jim, was here we talked a bit about customer service and how lousy American businesses have become service-wise, the mistakes they make, and how uncaring they are about their mistakes and their customers.

With my background, it really is frustrating.

But thanks for the anecdote and the attempt to cheer me up. It is appreciated, even if I still sound crabby.

Anonymous said...

Here's my 'fun' with the unwanted mail = it was sent in an email some time ago.

The intent is to bombard these companies with their own junk mail. Perhaps if they receive more mail with no intention of using their services they'll reconsider their campaigns (although doubtful). Of course, unless a whole bunch of people use the same method, it is pointless.

I take the prepaid return envelopes and fill them with 'junk'. I use whatever varioius ads I receive, along with their information - removing my name from any paperwork.

I figure if Mutual of Omaha (example only) wants my insurance business, I should let them know about the offers from Farmers Insurance (or whomever) - so I send them each others' offer.

If MasterCard wants to send me a credit card, I send them the information received from CitiBank or whatever Visa/American Express company who has sent the same type of offer.

Oh, I usually fold up the envelope they sent me the crap in - just in case they want to recyle. *smile*

I stuff them to the point of not being able to add one more piece of paper. Nice and thick envelopes headed back to their return address. I generally try to make sure they each have a coupon for pizza - just in case they get hungry! Of course I have no clue if these are opened by people or machines.

When I'm out and about, I stop by the post office and drop them in the cute little bin.

Can you tell I don't have anything better to do with my time??

-HB said...

I LOVE IT!!!!

I read this earlier today, and I still get a giggle thinking about the idea.

I wouldn't have to put everyting in a bag and take it to the curb anymore. I could just put everything, including the waste paper I generate here into the envelopes and let the postal service take my recyclable paper away.

Thank you, Robin, for that laugh! It was greatly appreciated.