I’m cool; I’m cool. It just takes a while to get over it, that’s all. Not that I can ever get over it. But at some point you have to just write it off, let it go, and get on with life.
This past week hasn’t been a particularly good one. I’m used to the ‘being sick’ part, and as ‘being sick’ goes, this last week has been pretty good. I’m starting to see light at the end of the tunnel. Then again, being the pessimist that I am because I like being right, I realize that the light at the end of the tunnel may just well be a train! But I keep hoping.
This past week has been pretty bad due to the actions of my fellow humans. I’d like to describe just one incident from last week, if I may.
Like a lot of people, I needed to obtain a loan to purchase my current vehicle. At the same time, I took out a Death and Disability insurance policy on the loan. If I die, the kids get my vehicle free and clear. It’s while I’m disabled that things get sticky. Insurance companies don’t like to pay off on policies.
Late last month I got a nasty letter saying, “Since you haven’t seen fit to fill out the form we sent you and return it to us, we’re going to terminate your policy in two weeks.” I called and responded that I’d be happy to fill out their form; they just have to send me one! I haven’t received any mail from them until the nasty-gram. They said they’d send another one out right away.
Ten days later I was still waiting for the USPS to “deliver de letter, de sooner de better!” (It still hasn’t gotten here. I mean Minneapolis isn’t THAT far away.)
So, another call to the insurance company last Thursday resulted in “We’re so sorry. It went out the same day we last talked, blah, blah, blah!”
It makes you wonder why they didn’t send a form along with the nasty-gram, doesn’t it?
So, rather than have them mail another and have the USPS use the letter to toss under the wheels so the mail truck can get out of another snow drift—OK, what’s your guess where it went?—I asked if they could fax the form directly to my doctor. They said “Sure, we can do that. We’ll do it right now. What’s the fax number?” So I gave them the fax number and off we went, I thought!
I needed to let the doctor’s office know whom the fax was coming for, and what I needed from them. It just happened to be 8 minutes after 5:00PM but I called the doctor’s office anyway. I got the after-hours computerized answering machine. I stayed on the line to talk to a person and requested that I be transferred to my doctor’s office’s voice mail. “We can’t do that. You’ll have to call back during office hours in the morning. This line is just for emergencies.” That’s why it took so long to get through the computerized menu!
So I set my alarm and called back bright and early. Of course I got the old “Due to the high volume of calls it may take until Doomsday for us to answer the phone but we will take you in the order in which you called. BTW, we may monitor this call for Quality Assurance purposes.” I wish they would have.
After about a 10-minute wait I finally got a human, and I’m being kind. There’s another word lurking in the back of my thoughts even today, three days later.
I asked for my doctor’s office and the, the, ah….woman… said that they don’t do it that way. I have to leave a message and they may return my call. Then she wanted my name so she could call up my record and leave my message and that’s when all heck broke loose. I tried to explain that I don’t use my first name, just my first initial and that I wasn’t sure how they had it in the computer.
She wouldn’t accept that. I had to give her my “legal first name.” I tried to tell her that even if I gave her that name, it wouldn’t be in the computer because I DON’T USE THAT NAME and the account wasn’t set up with it. But she wouldn’t listen. She said, quite snottily, “You are just wasting our time if you don’t give me that name.”
That’s when I lost it. I hung up on the, ah, the…woman!
I got dressed and drove to my doctor's office so I could actually talk to a human. I handed the receptionist, Bonnie, my driver’s license and said, “That’s my name. I need to know if a fax was received last night regarding my disability status.”
Bonnie looked at me kinda strange, and said that she’d check. She came back and said that nothing had been received.
Even when I give them the fax number, the insurance company couldn’t deliver the fax. Or maybe AT&T was on strike. (OK, what’s your explanation?)
So I called the insurance company and asked if the form had been faxed. “Of course it was.”
“Well that’s funny because I’m here at my doctor’s office and they have no fax to back up your statement.”
“Ah, ah, ah….”
“Do you think that it is possible that you could fax it here while I wait?”
“Ah, yeah, sure, we can do that? What’s the fax number?”
“Well just take a look at the fax transmission verification report.”
“Well, I, uh, I don’t seem to have one in your file.”
“Fine, just let me ask the receptionist.”
So, I got the insurance company to finally get the form to me through the use of my doctor’s office. The girls, excuse me, NO! Don’t excuse me! I’m not calling them by the same description that I gave that other, that, …woman! The girls in the office did a wonderful job and got the darned form filled out and back to me very quickly.
I filled the rest of it out, photocopied it, had it faxed to the insurance company, and mailed them a copy as well. I’m sure time will tell that I should have sent it registered mail, but by then I was so pissed I was seeing red, hence the title of this screed, Om Mani Padme Hum.
So, how was your day? LOL
Would it surprise you to know that was probably the least of my worries last week? You may eventually hear about more as time progresses. And it gets weirder.
~~~~~~~~~
As long as I was out I stopped by Wendy’s and tried their biscuits and gravy again, eating it there instead of taking it home and eating it hours or days later. It’s still pretty good! A little short on portions, but still good!!!
~~~~~~~~~
I received another photo of a little angel and her mother. I think it’s going to have to go up on my screensaver.
It’s been quite a while since I’ve seen mom. I probably saw her the last time at her mom’s wedding, when we were all a little younger. But I’ve been getting pics of the angel fairly regularly, thanks to grandma!
I would post the photo but I don’t have permissions, so I’m going to cheat just a bit. I ran it over to a photo-editing program and cropped everything but the eyes of the angel. You have to see these eyes. And I’m wondering how they will turn out in this format, so let me finish this up and post it.
~~~~~~~~~
BTW, I keep posting the link to the Fully Informed Jury Association via a quote by L. Neil Smith. I just might have to stop. If you know your jury rights, would it surprise you to know that the judge and prosecuting attorney don’t want you on the jury? Read the adventures of one juror.
Kunolunkwa, y te quiero!
This past week hasn’t been a particularly good one. I’m used to the ‘being sick’ part, and as ‘being sick’ goes, this last week has been pretty good. I’m starting to see light at the end of the tunnel. Then again, being the pessimist that I am because I like being right, I realize that the light at the end of the tunnel may just well be a train! But I keep hoping.
This past week has been pretty bad due to the actions of my fellow humans. I’d like to describe just one incident from last week, if I may.
Like a lot of people, I needed to obtain a loan to purchase my current vehicle. At the same time, I took out a Death and Disability insurance policy on the loan. If I die, the kids get my vehicle free and clear. It’s while I’m disabled that things get sticky. Insurance companies don’t like to pay off on policies.
Late last month I got a nasty letter saying, “Since you haven’t seen fit to fill out the form we sent you and return it to us, we’re going to terminate your policy in two weeks.” I called and responded that I’d be happy to fill out their form; they just have to send me one! I haven’t received any mail from them until the nasty-gram. They said they’d send another one out right away.
Ten days later I was still waiting for the USPS to “deliver de letter, de sooner de better!” (It still hasn’t gotten here. I mean Minneapolis isn’t THAT far away.)
So, another call to the insurance company last Thursday resulted in “We’re so sorry. It went out the same day we last talked, blah, blah, blah!”
It makes you wonder why they didn’t send a form along with the nasty-gram, doesn’t it?
So, rather than have them mail another and have the USPS use the letter to toss under the wheels so the mail truck can get out of another snow drift—OK, what’s your guess where it went?—I asked if they could fax the form directly to my doctor. They said “Sure, we can do that. We’ll do it right now. What’s the fax number?” So I gave them the fax number and off we went, I thought!
I needed to let the doctor’s office know whom the fax was coming for, and what I needed from them. It just happened to be 8 minutes after 5:00PM but I called the doctor’s office anyway. I got the after-hours computerized answering machine. I stayed on the line to talk to a person and requested that I be transferred to my doctor’s office’s voice mail. “We can’t do that. You’ll have to call back during office hours in the morning. This line is just for emergencies.” That’s why it took so long to get through the computerized menu!
So I set my alarm and called back bright and early. Of course I got the old “Due to the high volume of calls it may take until Doomsday for us to answer the phone but we will take you in the order in which you called. BTW, we may monitor this call for Quality Assurance purposes.” I wish they would have.
After about a 10-minute wait I finally got a human, and I’m being kind. There’s another word lurking in the back of my thoughts even today, three days later.
I asked for my doctor’s office and the, the, ah….woman… said that they don’t do it that way. I have to leave a message and they may return my call. Then she wanted my name so she could call up my record and leave my message and that’s when all heck broke loose. I tried to explain that I don’t use my first name, just my first initial and that I wasn’t sure how they had it in the computer.
She wouldn’t accept that. I had to give her my “legal first name.” I tried to tell her that even if I gave her that name, it wouldn’t be in the computer because I DON’T USE THAT NAME and the account wasn’t set up with it. But she wouldn’t listen. She said, quite snottily, “You are just wasting our time if you don’t give me that name.”
That’s when I lost it. I hung up on the, ah, the…woman!
I got dressed and drove to my doctor's office so I could actually talk to a human. I handed the receptionist, Bonnie, my driver’s license and said, “That’s my name. I need to know if a fax was received last night regarding my disability status.”
Bonnie looked at me kinda strange, and said that she’d check. She came back and said that nothing had been received.
Even when I give them the fax number, the insurance company couldn’t deliver the fax. Or maybe AT&T was on strike. (OK, what’s your explanation?)
So I called the insurance company and asked if the form had been faxed. “Of course it was.”
“Well that’s funny because I’m here at my doctor’s office and they have no fax to back up your statement.”
“Ah, ah, ah….”
“Do you think that it is possible that you could fax it here while I wait?”
“Ah, yeah, sure, we can do that? What’s the fax number?”
“Well just take a look at the fax transmission verification report.”
“Well, I, uh, I don’t seem to have one in your file.”
“Fine, just let me ask the receptionist.”
So, I got the insurance company to finally get the form to me through the use of my doctor’s office. The girls, excuse me, NO! Don’t excuse me! I’m not calling them by the same description that I gave that other, that, …woman! The girls in the office did a wonderful job and got the darned form filled out and back to me very quickly.
I filled the rest of it out, photocopied it, had it faxed to the insurance company, and mailed them a copy as well. I’m sure time will tell that I should have sent it registered mail, but by then I was so pissed I was seeing red, hence the title of this screed, Om Mani Padme Hum.
So, how was your day? LOL
Would it surprise you to know that was probably the least of my worries last week? You may eventually hear about more as time progresses. And it gets weirder.
~~~~~~~~~
As long as I was out I stopped by Wendy’s and tried their biscuits and gravy again, eating it there instead of taking it home and eating it hours or days later. It’s still pretty good! A little short on portions, but still good!!!
~~~~~~~~~
I received another photo of a little angel and her mother. I think it’s going to have to go up on my screensaver.
It’s been quite a while since I’ve seen mom. I probably saw her the last time at her mom’s wedding, when we were all a little younger. But I’ve been getting pics of the angel fairly regularly, thanks to grandma!
I would post the photo but I don’t have permissions, so I’m going to cheat just a bit. I ran it over to a photo-editing program and cropped everything but the eyes of the angel. You have to see these eyes. And I’m wondering how they will turn out in this format, so let me finish this up and post it.~~~~~~~~~
BTW, I keep posting the link to the Fully Informed Jury Association via a quote by L. Neil Smith. I just might have to stop. If you know your jury rights, would it surprise you to know that the judge and prosecuting attorney don’t want you on the jury? Read the adventures of one juror.
Kunolunkwa, y te quiero!
No comments:
Post a Comment